Question 1

COVID-19 Update. How to preorder, to skip the line at the PSU Farmers Market."

Accepted Answer

The PSU Farmers Market has a Health and Safety Plan (https://www.portlandfarmersmarket.org/our-plan-for-a-safe-healthy-market/)in place, to help make shopping at the market safe for everyone. Currently, market staff is monitoring and limiting capacity of shoppers. However, if you place an order with us for Saturday market pick up, you can skip the line! Contact us (mailto:michael@thesmokery.com)to place your order. Payment will be accepted at our booth.

Question 2

Are all of The Smokery's products available online?

Accepted Answer

Unfortunately, we can’t always offer all of our smoked salmon products online. If you've had the pleasure and fortune of visiting us in person at the Portland Farmers Market at PSU, you know that we sometimes carry Smoked Salmon Jerkey! It’s a favorite for those looking to spend the day hiking in Washington Park, at Mt. Hood, or any other numerous fantastic hiking and camping spots around Portland, Oregon. However, because of the extra preparation time needed to make salmon jerky, we can’t always offer it online.
 
Additionally, we have our famous Ivory Salmon (white Chinook salmon) that’s a rare delicacy for our local shopping customers. Because only 1 in 1000 of the wild salmon caught are white Chinooks, we can’t always secure a large source for smoking. We get it when we are able, but can’t always offer it online. If we do, however, don’t pass it up! It’s a rare delicacy that even the locals can’t stop talking about!

Question 3

Is the information that I supply online secure?

Accepted Answer

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information, including credit card number, name, and address, so that it can’t be read as the information travels over the Internet. In order for SSL to work, however, you must use an SSL-enabled browser. Please note: e-mail is NOT encrypted and is NOT considered a secure means of transmitting credit card information. If you prefer not to order online, you can always call us with your order!

Question 4

Can I have items that I order shipped to multiple locations?

Accepted Answer

Each order can only be shipped to one address. To ship to additional locations, please start a new order.

Question 5

Do you ship internationally?

Accepted Answer

Because of the delicacy of our product, The Smokery can only ship to addresses within the U.S. (excluding Hawaii).  We do not ship to Canada or internationally.

Question 6

How do I know if an item is in stock and available at the time of my order?

Accepted Answer

We do our best to keep our online shop current and up to date. If a product is listed on our website, but is out of stock online, we will provide a refund for that portion of the order or substitute the item(s) with another delicious flavor. Out-of-stock items will usually be available within one to two weeks.

Question 7

Will I receive confirmation that my order has been successfully placed online?

Accepted Answer

Yes. We will send an email confirmation to the billing email address you supply when placing your order.

Question 8

Do you charge a sales tax?

Accepted Answer

There is no sales tax in the state of Oregon.

Question 9

Does The Smokery handle large orders, specialty requests, and corporate gift baskets?"

Accepted Answer

Absolutely! We specialize in handling your large gift giving needs, as well as corporate orders. We’ll gladly speak with you about special requests, large orders, or corporate gift baskets. Choose any item, or group of items, from our online shop. We have a wide range of products to choose from. If you don’t see an item listed (whole smoked sides of salmon, for example), simply contact us!(mailto:michael@thesmokery.com)

Frequently Asked Questions

The Smokery's FAQs page answers questions about how to order our smoked salmon, provides details about our payment and shipping information, and provides fun facts about our smoked salmon.